This is a translation for convenience. In case of any discrepancy, the Turkish version prevails.
At MARE PHARMA we take the security of your personal data seriously. This privacy notice is provided under Article 10 of the Turkish Personal Data Protection Law No. 6698 ("KVKK") to inform visitors of our website and people who contact us.
1. Data controller
- Name
- MARE PHARMA
- [email protected]
2. Personal data we process
| Category | Examples | When? |
|---|---|---|
| Identity | First and last name | Contact form |
| Contact | Email address, phone number | Contact form, newsletter |
| Customer request | Message, topic, product of interest | Contact form |
| Security | IP address, date and time, browser and device details, access logs | Every visit |
| Marketing | Newsletter email, consent and opt-out records | Newsletter |
| Cookie data | Preferences, session and, with your consent, usage statistics | Depending on your cookie choice |
We do not ask for health data or other special categories of personal data. Please do not include details about your health in the contact form.
3. Purposes
- Answering your questions and requests and giving information about our products
- Evaluating pharmacy, distribution and partnership requests
- Sending newsletters and announcements, if you have consented
- Keeping the website secure and preventing abuse and attacks
- Meeting legal obligations, including Law No. 5651
- Improving our services through usage analytics, if you have consented
- Establishing, exercising and defending legal claims
4. Legal bases
- Legal obligation (Art. 5/2-ç): access logs, commercial message consent records
- Entering into or performing a contract (Art. 5/2-c): pharmacy and partnership requests
- Legitimate interest (Art. 5/2-f): answering requests, site security, strictly necessary cookies
- Establishing, exercising or defending a right (Art. 5/2-e)
- Explicit consent (Art. 5/1): commercial emails, analytics and third-party content cookies, and cross-border transfers based on consent
5. Transfers
- Public authorities, when required by law
- Legal, financial and technical advisers, as needed
- Hosting and infrastructure providers: server (DigitalOcean), content delivery and security (Cloudflare), business email
- Third-party content and analytics providers: Google (Maps, Analytics), only with your consent
Some of these providers are located outside Türkiye. Cross-border transfers are made under Article 9 KVKK, using the standard contracts published by the Personal Data Protection Board and notified to it, or, where that is not possible, on the basis of your explicit consent.
6. How we collect data
Through the contact and newsletter forms, cookies and server logs, electronically and partly or fully automatically.
7. Retention
- Contact form records: 2 years after the request is closed
- Newsletter: until you withdraw consent; consent and opt-out records for 3 years after consent ends
- Access and security logs: for the period required by law (up to 2 years)
- Cookies: as listed in the Cookie Policy
8. Your rights
Under Article 11 KVKK you may ask us whether your data is processed and request information about it; learn the purpose and whether it is used accordingly; know the third parties it is transferred to in Türkiye or abroad; ask for correction, deletion or destruction; ask that these actions be notified to recipients; object to a result against you arising solely from automated analysis; and claim compensation for damage caused by unlawful processing.
9. How to apply
You can send your request, with information that identifies you, by email to [email protected] from the address registered with us or with a secure e-signature. We respond free of charge within 30 days at the latest.